FOUR EASY STEPS TO GETTING STARTED :

Identify Tasks for Encore India: Client identifies together with Encore India tasks that we can process on its behalf (typically 1-2 days) Document Workflow: Highly experienced Encore India client integration experts perform process mapping at client site (typically 2-3 days) Setup: Dedicated team in India is selected, communications and connectivity are tested, and performance metrics for success and operational effectiveness are established (typically 1-2 days) Evaluation: Encore India begins a one-month free evaluation period of its services so that prospective clients can experience first hand the benefits Encore India provides. Performance metrics are then reviewed and client decides whether to continue.

PLUG AND PLAY

With remote staffing, your business is in control.  Encore India assigns dedicated specialists to your team. They connect remotely to your existing system usually through Terminal Server, Citrix or the Internet to perform a variety of tasks in support of your agency staff.  Team sizes grow incrementally, driven not by us but by your business needs, so our relationship is built on your comfort and confidence in our processing capabilities.

SECURITY ISSUES

With Encore India none of your data ever leaves your system. Our processing specialists use your system directly by logging in remotely through a secure line. Access restrictions can be set, performance can be monitored and should you ever decide to end the relationship, you need only change your password to maintain exclusive control and access to your system. We provide training to our staff on security and confidentiality and utilize the most up-to-date anti-virus and firewall hardware and software to ensure the most secure and reliable environment for our clients.

DAILY AND MONTHLY REPORTS AND PERFORMANCE METRICS

Encore India provides its clients with daily/weekly/monthly reports designed to allow our clients to easily monitor activity. Performance metrics are established early on and performance is evaluated on a regular basis. With a very high level of performance monitoring and quality control supervision we are able to offer our clients very low processing error rates.

IT INFRASTRUCTURE

Encore India uses the latest computer, software and communications technology. Each of our specialists uses at least two monitors to increase processing efficiency and reduce errors.