The Maintenance Process
At Encore India, we place a high emphasis on maintenance services, and strongly believe that it is an important business requirement , perhaps as important as development itself. Our application maintenance services help organizations achieve their business goals and objectives by providing services that are prompt and effective.
Our maintenance team ensures that applications run smoothly, while anticipating customer needs with regular site testing and performance monitoring. Our team also implements enhancements based on customer needs.
To ensure that applications run smoothly, the following processes are followed-
A - Setup
- Requirement and project understanding
- Establish SLA
- Contract Sign off
- Internal testing and maintenance initiation
B - Call login process
- Identify the problem & agree upon the severity
- Resolution of problem
- Resolution report
- Confirmation of resolution
- Call closure
The services we provide include-
Calls – Our call login system registers information on bugs. Calls can be Show stoppers or non-functional features. Show stoppers also include mal-functionality of core areas of the site, content changes, updating values on databases etc. These calls are classified and prioritized as levels. Depending on the severity and urgency of the problem, the application maintenance team in consultation with the customer, together prioritizes the calls. If the calls are level 1 or the highest severity level, (a show stopper) it is addressed immediately and our experts engage in resolving the issue at the earliest.
Preventive maintenance - Our preventive maintenance services ensure that extensive testing is carried out to identify and fix the problems that may occur when traffic to the website increases. However, the decision to implement the recommended changes rests solely on the customer.
Site performance - An extensive study is carried out to understand the site and try ways to improve performance. This is done both on the database and development level and can even result in a 100% improvement.
Enhancements - Integrating new modules to the existing site is not easy. It has to be done keeping the existing system in mind. We perform a detailed analysis of the existing system to discover the best way to integrate enhancements with the structure of the existing site. Enhancements that involve graphs, charts, payment gateways and chat can also be implemented.
Hosting providers - We can also take up the responsibility of ensuring reliable hosting support by contacting your existing hosting providers or even tying up with a new one if required.
Some of our key benefits include:
Call Login System- This allows for easy track of call status, the amount of time spent on each bug and the work implemented. This system allows the customer to log in and view the status of the calls at any time.
Complete solutions - We offer flexible contracts that give us complete responsibility of the site’s functionality and performance.
Development and Maintenance Teams- Our maintenance team has both development and call resolving sections. The development team analyzes the bigger requirements and is responsible for adding new features to the site. The call team handles emergencies.
Payments – Both development and maintenance teams work on a time and material basis. However, if the enhancements are significant, the customer is given a ballpark estimate in advance.
Communication – We use instant messenger, emails, telephone, SMS or FAX.
Round the clock support- Our maintenance team works round the clock to service your needs.
Outsource your website maintenance to India
Do you require high quality, customized software services? Why not consider outsourcing to India?
Indian service providers offer flexibility and dynamism in the process by customizing your software solution as per your requirements.
If you would like to outsource your website maintenance services,
contact us here.
If you would like to outsource your software development requirements,
contact us here.
If you would like us to conduct a detailed, comprehensive technical analysis of your project,
contact us here.
